Responsable Experiencia de Cliente - Barceló Fuerteventura Mar
Barceló Grupo(5 days ago)
About this role
This role involves assessing customer satisfaction in the hotel industry through interviews and surveys, addressing guest complaints, and providing support to various hotel departments. The position emphasizes ensuring positive guest experiences and maintaining high service standards. It offers opportunities for career growth and professional development within a renowned hotel group.
Required Skills
- Customer Service
- Communication
- Problem Solving
- Hospitality
- English
- Teamwork
- Analysis
- Flexibility
- CRM
- Quality Management
About Barceló Grupo
barcelogrupo.comBarceló Hotel Group es la 2ª cadena de España y una de las 30ª más grandes del mundo en número de habitaciones. Actualmente cuenta con más de 270 hoteles urbanos y vacacionales de 4 y 5 estrellas, que suman más de 62.000 habitaciones, distribuidos en más de 25 países y comercializados bajo cuatro marcas.
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