Retail Customer Care Associate- Ward Ave
Sutherland
About this role
A customer service role at a large e-commerce furniture marketplace focused on resolving client inquiries, providing information, and ensuring high customer satisfaction through effective communication and problem solving. The role involves handling a high volume of contacts via phone, chat, and email, with a focus on building trust and maintaining service standards.
Skills
About Sutherland
sutherlandglobal.comSutherland is a global digital transformation and business process services company that helps enterprises modernize operations and customer experience. It leverages AI, analytics, cloud, automation and digital engineering to design and run customer-facing and back‑office processes. Combining technology platforms, consulting and managed services, Sutherland delivers industry-specific solutions that drive efficiency, innovation and measurable business outcomes for large organizations worldwide.
About Sutherland
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Sutherland.
Salary
$30k – $60k
per year
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