Retail Operations Officer

The Retail Operations Officer coordinates regional retail operations activities across the store network for Hermès Benelux & Nordics, providing stores with the support, tools, and expertise needed to achieve their objectives. This role leads and coordinates projects to transform and continuously improve in-store operations, enhance client experience in an omnichannel environment, and maintain high standards of service excellence. The position is based at the regional Head Office in Brussels and involves frequent travel across Europe to support stores and regional operations.