Retail Quality Analyst - Lagos

M-KOPA(25 days ago)

HybridFull TimeMedior$48,000 - $48,000Smartphones

About this role

The Retail Quality Analyst role at M-KOPA involves monitoring and evaluating the quality of retail operations, including inventory management, customer interactions, and process adherence across the company's retail network in Lagos State. The role aims to ensure high service standards and operational compliance, directly impacting customer experience and trust.

View Original Listing

Required Skills

Excel
PowerPoint
Inventory Management
Customer Service
Process Evaluation
KYC
Retail Systems
Data Analysis
Freshdesk

About M-KOPA

www.m-kopa.com

M-KOPA is a pioneering company that provides smart devices and financial services designed to promote financial inclusion and economic growth in Africa. By offering affordable payment plans for smartphones, M-KOPA enables users to gain access to various services, including digital loans, health insurance, and device protection. With a strong presence in countries like Kenya, Ghana, Nigeria, Uganda, and South Africa, M-KOPA has forged a path for millions of customers, empowering them with tools for personal and business success. The company is committed to unlocking opportunities for everyday earners, ensuring they experience significant improvements in their quality of life.

View more jobs at M-KOPA →