Customer Care Quality Analyst
M-KOPA
About this role
A Quality Analyst – Customer Care at M-KOPA is responsible for evaluating customer interactions across various channels, providing feedback, and supporting training and process improvements. The role plays a key part in maintaining trust and quality in customer service as the company expands its customer base across African markets.
Skills
About M-KOPA
m-kopa.comM-KOPA is a fintech and consumer-tech company that enables affordable, pay-as-you-go access to essential devices, including solar energy systems and smartphones. Customers pay a small upfront amount and then make periodic micro-payments via mobile money until they own the device. The company focuses on financial inclusion and improving households’ energy and connectivity through accessible technology across Africa. Its tagline, Smart Phone, Smart Money, Smart Choice, highlights its model of affordable ownership through connected devices and flexible payments.
About M-KOPA
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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