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© All Rights Reserved. ApplyBlast.com
M-KOPA
The Retail Support Agent provides technical and account-level support to retail and repair teams, ensuring timely resolution of device and account issues to maintain service level agreements. This individual contributor role focuses on backend system operations, including managing device serials, debugging settings, and inventory reconciliation, rather than direct customer interaction. The position requires strong troubleshooting skills and proficiency with MDM tools and CRM systems to keep the repair pipeline moving efficiently.
Headquarters
London, England, United Kingdom
Company Size
1001-5000 employees
Founded
2011
M-KOPA is a fintech and consumer-tech company that enables affordable, pay-as-you-go access to essential devices, including solar energy systems and smartphones. Customers pay a small upfront amount and then make periodic micro-payments via mobile money until they own the device. The company focuses on financial inclusion and improving households’ energy and connectivity through accessible technology across Africa. Its tagline, Smart Phone, Smart Money, Smart Choice, highlights its model of affordable ownership through connected devices and flexible payments.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for M-KOPA.
M-KOPA didn’t post a salary, so this is our estimate from similar listings.
Right around the average for this role
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