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Retention Agent at Fiserv - ApplyBlast

Retention Agent

Fiserv

2 months ago

3.0 on Glassdoor

Basildon, England, United Kingdom

Onsite

Full Time

Medior

0 applicants

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About this role

The Retention Agent at Fiserv works to protect and grow the Clover merchant base by engaging with merchants who are considering leaving or are dissatisfied. The role involves understanding merchant concerns, negotiating commercial solutions, and demonstrating the value of Clover products to improve satisfaction and reduce attrition.

Responsibilities

Manage inbound and outbound retention conversations with merchants
Negotiate retention solutions and analyze pricing structures
Identify early warning signs and proactively support at‑risk merchants

Skills

About Fiserv

fiserv.com

Headquarters

Milwaukee, Wisconsin, United States

Company Size

10001+ employees

Founded

1984

View Profile

Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.