Retention and Escalations Expert

Sutherland

9 months ago

Taguig City, NCR, Philippines

Onsite

Full Time

Junior

0 applicants

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About this role

A Retention and Escalations Expert is responsible for providing support to consumers with critical concerns, managing escalated cases, and collaborating across teams to resolve issues effectively. The role emphasizes empathetic communication and attention to detail to enhance customer satisfaction.

Skills

Qualifications

2-3 Years of Experience in Escalations or Retention Support

About Sutherland

sutherlandglobal.com

Sutherland is a global digital transformation and business process services company that helps enterprises modernize operations and customer experience. It leverages AI, analytics, cloud, automation and digital engineering to design and run customer-facing and back‑office processes. Combining technology platforms, consulting and managed services, Sutherland delivers industry-specific solutions that drive efficiency, innovation and measurable business outcomes for large organizations worldwide.