Retention Manager
flatpay
About this role
A Retention Manager at Flatpay UK owns the commercial relationship with existing merchants, focusing on reducing churn and improving retention through strategic oversight and team leadership.
Skills
About flatpay
flatpay.comFlatpay is a payments company that provides a simple, transparent, flat‑rate pricing model and end‑to‑end payment solutions tailored for small and medium‑sized merchants. Founded in Copenhagen in 2022 by three digital entrepreneurship and payments experts, it has expanded into Finland, Germany, Italy and France while serving merchants across Europe. The company emphasizes cost reduction, straightforward pricing, and high‑touch customer support—boasting strong customer satisfaction (4.7/5 across ~1,700 reviews).
About flatpay
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for flatpay.
Salary
$129k – $194k
per year