Customer Retention Lead
Zoom
About this role
The Churn Segment Leader is a strategic, data-driven individual contributor focused on reducing churn and increasing retention for Solopreneur and Micro customers (1–10 employees). The role works closely with executive leadership and cross-functional partners to shape retention strategy and report progress regularly. The position is aimed at improving long-term customer satisfaction and driving growth within the company’s core small-customer segment.
Skills
Qualifications
About Zoom
zoom.usModernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.
Recent company news
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About Zoom
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Zoom.
Salary
$147k – $339k
per year