Customer Retention Lead
Zoom(1 month ago)
About this role
The Churn Segment Leader is a strategic, data-driven individual contributor focused on reducing churn and increasing retention for Solopreneur and Micro customers (1–10 employees). The role works closely with executive leadership and cross-functional partners to shape retention strategy and report progress regularly. The position is aimed at improving long-term customer satisfaction and driving growth within the company’s core small-customer segment.
Required Skills
- Retention Strategy
- Churn Analysis
- Data Analytics
- Program Management
- Executive Communication
- Cross-Functional Leadership
- KPI Development
- Customer Insights
- Presentation
- Stakeholder Management
Qualifications
- Bachelor's Degree in Business or Analytics
- Master's Degree (Preferred)
About Zoom
zoom.usModernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.
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