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Retention Manager at EverPass Media - ApplyBlast

Retention Manager

EverPass Media

3 months ago

Denver, CO

Onsite

Full Time

Senior

0 applicants

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About this role

The Retention Manager at EverPass protects and grows the recurring customer base by developing proactive retention strategies and strengthening relationships with commercial hospitality venues. This role serves as the internal advocate for customers, partnering with Sales, Product, and Operations to identify risks, resolve issues, and drive long-term loyalty. The ideal candidate is analytical, customer-focused, and thrives in a fast-paced environment while influencing cross-functional teams to improve the overall customer experience.

Responsibilities

Own a portfolio of existing customer accounts to maximize retention
Develop and execute retention plans to preserve recurring revenue
Monitor customer health and identify accounts at risk before renewal
Partner with cross-functional teams to resolve high-priority customer issues
Analyze customer feedback and churn trends to identify improvement opportunities

Skills

Qualifications

Bachelor's degree preferred3–5 years in Customer Success or Account Management

About EverPass Media

everpass.com

Company Size

51-200 employees

Founded

2023

View Profile

EverPass Media operates an exclusive commercial platform that enables venues such as bars, restaurants, hotels, and casinos to legally stream live sports. The service provides licensed access to major sports packages (NFL Sunday Ticket, ESPN+, Paramount+, Peacock Sports Pass) and tools to engage guests and monetize screens in out-of-home environments.