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Retention Representative at MyHeritage - ApplyBlast

Retention Representative

MyHeritage

1 month ago

4.2 on Glassdoor

Tel Aviv, Tel Aviv District, Israel

Hybrid

Full Time

Junior

0 applicants

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About this role

The Retention Representative engages with paying customers who have requested refunds for annual subscriptions to understand their concerns and offer tailored solutions to retain them as valued members. The role involves promoting long-term subscription options that meet customer needs while ensuring a positive experience. This position aims to keep customers connected to the product they love through empathetic communication and problem-solving.

Responsibilities

Engage with paying customers requesting refunds to retain them as valued members
Understand customer concerns and offer tailored solutions to prevent churn
Promote long-term subscription options that meet customer needs

Skills

About MyHeritage

myheritage.com

Headquarters

Or Yehuda, Tel Aviv, Israel

Company Size

201-500 employees

Founded

2003

View Profile

MyHeritage is a global family history platform that helps people build family trees, research genealogy, and discover relatives using a large collection of historical records and DNA testing. It sells at‑home DNA kits for ancestry and matching, and provides automated record matches, search tools, and access to billions of historical documents to help trace lineage. The service also includes AI-powered photo tools (for enhancement, colorization, and animation) and multilingual support for users worldwide. Individuals and researchers rely on MyHeritage for its integrated genealogy tools, DNA matching network, and extensive record collections.