Retention Specialist
Home - Anticimex Carolinas(7 months ago)
About this role
The Retention Specialist maintains the existing customer base by addressing cancellations and escalations to improve customer satisfaction and retention. The role involves reviewing customer services and pricing and coordinating with multiple internal teams to support positive customer outcomes.
Required Skills
- Customer Retention
- Cancellation Handling
- Objection Handling
- Customer Support
- Escalation Management
- Account Management
- Complaint Resolution
- Service Scheduling
- Routing
- Problem Solving
+6 more
About Home - Anticimex Carolinas
axcarolinas.comAnticimex Carolinas brands offer state of the art pest control to homes and businesses in North Carolina and South Carolina.
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