Retention Team Member

The Retention Team Member protects and grows the hipages customer base by engaging tradies at risk of leaving the platform, understanding their concerns, and providing tailored solutions to improve satisfaction and retention. This role involves managing high volumes of inbound and outbound calls to resolve cancellation requests, support payment resolutions, and clearly communicate the value of hipages products and services. The position aims to reduce churn, improve save rates, and turn at-risk customers into retained, active users through effective communication and objection handling.