RMA Coordinator
Lumentum Japan, Inc.(1 year ago)
About this role
An RMA Coordinator responsible for overseeing the end-to-end return-material authorization lifecycle to ensure timely closure and customer satisfaction. The role acts as the primary liaison between internal teams and customers to maintain visibility and status of RMAs. It supports tracking and reporting in systems such as Oracle and Agile and escalates issues as needed to keep returns progressing.
Required Skills
- RMA Management
- Oracle
- 8D Reports
- Scheduling
- Escalation
- Communication
- Collaboration
- Documentation
- English
Qualifications
- Bachelor's Degree
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