Astreya
The RMA Customer Experience Manager oversees daily RMA operations and customer communications to ensure timely case resolution and fulfillment. This role collaborates with customer account teams and operational partners to maintain SLA performance and enhance customer satisfaction. The position involves tracking operational metrics, resolving supply chain issues, and supporting process improvements.
Headquarters
San Jose, California, United States
Astreya is a global managed IT partner for cloud, workplace, and automation, delivering reliable operations, better experiences, and measurable outcomes.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Astreya.
20% above the average for this role