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ROBOT PILOT - Customer Service at Keywords Studios - ApplyBlast

ROBOT PILOT - Customer Service

Keywords Studios

3 months ago

3.5 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Robot Pilot in Customer Service works within the Player Support team for a computer games company, providing assistance to players remotely. The role focuses on handling player inquiries, troubleshooting issues, and ensuring a positive gaming experience.

Responsibilities

Assist players with technical and account issues
Monitor and respond to in‑game support tickets
Escalate complex problems to senior support staff
Document solutions and update knowledge base articles
Maintain service level agreements for response times

Skills

About Keywords Studios

keywordsstudios.com

Headquarters

South Dublin, Ireland

Company Size

10001+ employees

Founded

1998

View Profile

Keywords Studios is a leading technical and creative solutions provider for the global video game industry. The company specializes in delivering a wide range of services including game development, localization, art creation, and player support, catering to projects of all sizes and complexities. With a commitment to high-quality solutions and a robust global presence, Keywords Studios partners with game developers to enhance their projects and ensure successful launches. Their comprehensive offerings are designed to meet the diverse needs of the gaming community across various platforms and markets.