Robotic Operations Support Specialist

Pickle Robot Company(1 month ago)

Charlestown, MAOnsiteFull TimeMedior$62,311 - $85,270 (estimated)Operations

About this role

The Robotic Operations Support Specialist provides frontline night-shift support for Pickle Robot’s truck unload systems deployed in logistics warehouses across the U.S. The role ensures reliable evening operations by monitoring system performance, resolving real-time technical issues, and serving as a trusted customer contact during critical hours. It also acts as a bridge between customers and internal engineering, product, and go-to-market teams by relaying field insights into the product development cycle. This position is based in the Boston, MA area with some travel to customer sites.

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Required Skills

Robotics Systems
Industrial Equipment
Remote Monitoring
Telemetry Analysis
Issue Diagnosis
Real Time Troubleshooting
Customer Support
Cross Team Communication
Case Management
Technical Documentation

+18 more

About Pickle Robot Company

picklerobot.com

Pickle Robots builds autonomous robotic systems that unload trucks and trailers for warehouses and distribution centers. Their solutions combine perception, machine learning, and robotic manipulation to handle diverse packages and pallet configurations so machines do the heavy lifting while people focus on problem-solving. Pickle offers integrated hardware and software that connects with warehouse systems to raise throughput, reduce injuries, and lower labor costs. Their customers include logistics operators, retailers, and 3PLs facing labor constraints and seasonal spikes.