SaaS Onboarding Coach
Housecall Pro(11 days ago)
About this role
The Specialist, Onboarding Coach partners with newly enrolled customers to build customized onboarding plans and supports them through their first 30 days to drive success, retention, and satisfaction. The role focuses on coaching customers to implement the product, resolving issues, and helping Pros reach activity targets that yield commission earnings.
Required Skills
- Outbound Dialing
- Talk Time
- Customer Coaching
- Communication
- Presentation
- Problem Solving
- Onboarding
- Escalation
- Sales Prospecting
- AI Tools
Qualifications
- Bachelor's Degree
- High School Diploma
About Housecall Pro
housecallpro.comHousecall Pro is an all-in-one business management platform for home service companies (e.g., HVAC, plumbing, electrical, cleaning). It provides scheduling and dispatch, mobile field tools, online booking, estimates, invoicing and payment processing, customer management, automations, and reporting to streamline operations. The platform integrates with common payment and marketing tools and is used by over 200,000 field service professionals. Housecall Pro positions itself as a top-rated solution focused on helping small and mid-size service businesses run and grow more efficiently.
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