About this role
This role involves managing safety concerns for the Airbnb community, including evaluating complex cases related to safety threats and providing support with quick decision-making and empathetic communication. It is a frontline, contact center position based in Canada, focusing on community protection and stakeholder engagement.
Required Skills
- Customer Service
- Communication
- Conflict Resolution
- Risk Assessment
- Case Management
- Problem Solving
- Empathy
- Multitasking
- Google Suite
- Emergency Response
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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