Safety Specialist

Airbnb(2 days ago)

RemoteFull TimeSenior$77,000 - $100,000Trust & Safety Operations

About this role

This role involves handling safety concerns for the Airbnb community, providing support to users in complex situations, and working in a fast-paced environment to ensure community safety. The position emphasizes empathy, quick decision-making, and collaboration across teams to support vulnerable populations and maintain a secure platform.

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Required Skills

Customer Service
Mediation
Emergency Services
Trust & Safety
Conflict Resolution
Crisis Management
Communication
Data Analysis
Policy Implementation
Confidentiality

About Airbnb

airbnb.com

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.

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