Sales & CX Transformation, Director

The Director, Sales & CX Transformation leads the design, implementation, and adoption of future-state Sales, Marketing, and Customer Experience processes as part of the company's enterprise transformation initiatives. This role serves as the primary process owner for the Sales & CX workstream, overseeing the alignment of business processes, technology solutions, and operational requirements to drive efficiency and improve the customer experience. The position provides strategic and operational leadership across CRM, quoting, contracts, lead management, and customer onboarding while collaborating with functional leaders and technology teams to ensure successful deployment and long-term adoption of new enterprise solutions.