Sales Operations & Support Coordinator II

The Mis-Shipment & Freight Claims Coordinator manages end-to-end mis-shipment orders and freight damage/loss claims across North America, ensuring operational accuracy and customer satisfaction. This role involves cross-functional collaboration with Sales, Order Management, Logistics, and Quality teams to investigate claims, resolve issues, and maintain compliance. The coordinator serves as the primary point of contact for claim updates and supports continuous improvement by identifying operational gaps.