Sales Process & Routines Manager

The Sales Process & Routines Manager at Valley National Bank designs, documents, and maintains sales and service processes to drive customer acquisition and relationship deepening across the branch network, Small Business Banking, and Mortgage divisions. This role establishes coaching standards, ensures routine adherence, and captures best practices from high-performing teams to create repeatable standards. The position also oversees the adoption of new sales tools and processes while ensuring compliance with regulatory requirements and bank policies.