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Sales Support Representative at Houzz - ApplyBlast

Sales Support Representative

Houzz

2 months ago

3.4 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The role provides inbound phone and case support to Houzz professionals, handling subscription questions, cancellations, and software inquiries while maintaining key performance metrics. It involves collaborating with cross‑functional teams to ensure customer satisfaction, drive software adoption, and support upsell initiatives.

Responsibilities

Respond to inbound support calls and case inquiries
Provide first‑line support for Houzz Pro subscription issues
Escalate complex cases to appropriate internal teams
Train professionals on the software via Zoom sessions
Maintain KPIs for case resolution and customer satisfaction

Skills

About Houzz

houzz.com

Headquarters

West Hollywood, California, United States

Company Size

501-1000 employees

Founded

2009

View Profile

Houzz is an online platform for home remodeling and design that connects homeowners with architects, interior designers, contractors and other home professionals. It hosts a large library of inspiration — millions of photos and idea books — alongside a product marketplace and vendor listings. For professionals Houzz offers business tools (Houzz Pro) including project management, client collaboration, marketing and lead-generation services, typically offered with a free trial. The site emphasizes community-driven reviews, portfolios and resources to plan and execute renovation and design projects.