Salesforce Solution Architect, Service Cloud Voice

NeuraFlash(1 month ago)

HybridFull TimeSenior$129,264 - $173,520 (estimated)Professional Services

About this role

NeuraFlash is hiring a Solution Architect to join its Service Cloud Voice practice to lead Salesforce contact center implementations and drive AI-enabled solutions. The role partners with customers to understand business needs, define technical direction, and ensure successful delivery across design, QA, and launch phases. This position collaborates closely with Salesforce and AI teams and supports continuous adoption of new Salesforce features and best practices.

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Required Skills

Business Process
Contact Center
Salesforce Configuration
Amazon Connect
Technical Requirements
Project Management
User Training
Solution Architecture
Declarative Tools
Salesforce Platform

+9 more

Qualifications

Salesforce Certification (Service Cloud)
Salesforce Certification (Experience Cloud)
Salesforce Certification (Sales Cloud)

About NeuraFlash

neuraflash.com

NeuraFlash is a GenAI-focused consulting and solutions firm and a certified Salesforce and AWS partner that builds custom AI-powered business applications. They help enterprises transform service, sales, and operations with offerings that include implementation, managed services, analytics & insights, and change management, plus packaged Salesforce solutions like Agentforce and Agentforce for Voice. Combining platform engineering, data strategy, and operational change, NeuraFlash positions itself as a trusted implementation partner for deploying scalable AI and cloud solutions.