Salesforce Solution Architect, Service Cloud Voice

NeuraFlash(8 days ago)

HybridFull TimeSenior$87,400 - $266,300Professional Services

About this role

NeuraFlash, part of Accenture, is hiring a Solution Architect to join its Service Cloud Voice practice to support Salesforce and AI-enabled contact center solutions. The role focuses on shaping and delivering enterprise Salesforce implementations and collaborating with cross-functional teams to drive AI and contact-center transformation. This position will work with customers and internal teams to translate business needs into scalable platform solutions.

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Required Skills

Salesforce
Service Cloud
Amazon Connect
Contact Center
Solution Architecture
Visual Flows
Process Builder
Lightning
AI Integration
Project Management

+5 more

Qualifications

Salesforce Certifications (Service Cloud, Experience Cloud, Sales Cloud)

About NeuraFlash

neuraflash.com

NeuraFlash is a GenAI-focused consulting and solutions firm and a certified Salesforce and AWS partner that builds custom AI-powered business applications. They help enterprises transform service, sales, and operations with offerings that include implementation, managed services, analytics & insights, and change management, plus packaged Salesforce solutions like Agentforce and Agentforce for Voice. Combining platform engineering, data strategy, and operational change, NeuraFlash positions itself as a trusted implementation partner for deploying scalable AI and cloud solutions.