Samsung Ticket Operations Coordinator

2020 Companies, Inc.(23 days ago)

Englewood Cliffs, NJOnsiteFull TimeMedior$60,000 - $60,000Customer Support

About this role

Ticket Operations Coordinator supporting Samsung Electronics America via 2020 Companies, serving as a subject matter expert and quality assurance lead for technical support tickets within Contact Center operations. The role focuses on analyzing ticket data, ensuring accuracy and compliance, and communicating insights to process and leadership teams.

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Required Skills

Ticket Analysis
Data Analysis
Quality Assurance
Ticket Auditing
Microsoft Excel
Reporting
Communication
Collaboration
Process Improvement
Contact Center

+2 more

Qualifications

Bachelor’s Degree in Data Analysis

About 2020 Companies, Inc.

2020companies.com

2020 Companies is a premier outsourced sales and marketing agency specializing in retail solutions. The company offers a comprehensive range of services, including retail sales, brand advocacy, merchandising, experiential marketing, and product training. With a focus on delivering impactful marketing strategies, 2020 Companies helps brands launch products and enhance their retail strategies effectively. Their expertise in the industry makes them a go-to partner for businesses seeking to optimize their marketing efforts in a competitive landscape.

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