Scaled Customer Success Leader

The Scaled Customer Success Leader at Harvey is responsible for leading a team of Customer Success Managers to enhance customer engagement and drive product adoption across a large and diverse customer base. This role involves developing data-driven, scalable engagement models, implementing processes and playbooks for efficient account management, and collaborating cross-functionally to optimize customer journeys. The ideal candidate will bring extensive experience in Customer Success leadership, particularly within the SaaS, AI, or legal technology sectors, and possess strong operational and mentoring capabilities.