Scaled Customer Success Leader
harvey(3 months ago)
About this role
The Scaled Customer Success Leader at Harvey is responsible for leading a team of Customer Success Managers to enhance customer engagement and drive product adoption across a large and diverse customer base. This role involves developing data-driven, scalable engagement models, implementing processes and playbooks for efficient account management, and collaborating cross-functionally to optimize customer journeys. The ideal candidate will bring extensive experience in Customer Success leadership, particularly within the SaaS, AI, or legal technology sectors, and possess strong operational and mentoring capabilities.
Required Skills
- Customer Success
- Team Leadership
- Product Adoption
- Customer Retention
- Data-Driven Strategies
- Process Optimization
- Automation
- Cross-Functional Collaboration
- Customer Journey
- Metrics Analysis
+8 more
About harvey
www.harvey.aiVercel is a platform designed for frontend developers to build, deploy, and host fast, modern websites and applications. It specializes in serverless functions and static site generation, leveraging a global edge network to deliver high performance and scalability. Vercel is widely used for its seamless integration with frameworks like Next.js, enabling developers to create highly dynamic and responsive user experiences. The platform focuses on optimizing the developer experience while ensuring reliable and efficient web application performance.
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