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© All Rights Reserved. ApplyBlast.com
Trend Micro
The Scaled Customer Success Manager (CSM) at TrendAI™ operates an AI-powered engagement system to drive adoption and achieve business outcomes for a large volume enterprise book of business. This role involves supervising AI agents, analyzing portfolio data to identify adoption patterns and risks, and acting as a trusted advisor for complex customer escalations. The position focuses on improving customer success metrics like GRR and NRR while continuously optimizing the AI-driven customer success playbook.
Enterprise AI cybersecurity platform with layered protection, cyber risk exposure management and SecOps—62 global offices, the United States HQ office is in Texas.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Trend Micro.
Trend Micro didn’t post a salary, so this is our estimate from similar listings.