Scientific Support Specialist

About this role

Responsibilities

• Provide direct desktop support for Windows, macOS, and Linux systems used in scientific research labs across NICHD.
• Serve as a primary technical liaison to principal investigators, VIPs, lab managers, and scientific staff.
• Identify, diagnose, and resolve hardware, software, operating system, and network issues with minimal supervision.
• Utilize ServiceNow to manage tickets, document troubleshooting steps, and ensure timely resolution of incidents and service requests.
• Collaborate with the cybersecurity team to address vulnerabilities identified through Tenable scans, coordinating with scientific users to validate patches, schedule remediation, or support the development of POA&Ms or waiver requests.