Sea Logistics Customer Care Expert, Import

As a Customer Care Specialist in the Freight Forwarding team at Kuehne+Nagel, you will serve as the primary point of contact for customers, ensuring their needs are met with professionalism and a solutions-oriented mindset. You will collaborate across multiple teams to resolve inquiries, manage escalated concerns, and contribute to a seamless customer journey while maintaining high service standards. The role involves monitoring shipment allocations, preparing customer reports, and analyzing performance metrics to drive service improvements.