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Second-line Support Engineer at Planet - ApplyBlast

Second-line Support Engineer

Planet

3 months ago

3.5 on Glassdoor

Hybrid

Full Time

Medior

0 applicants

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About this role

The role provides second‑line remote support for Planet’s global workforce, handling escalations from the service desk and resolving complex endpoint, application, identity, and connectivity issues. The engineer will troubleshoot, fulfill technical service requests, and create knowledge resources to improve first‑contact resolution.

Responsibilities

Own escalations from the service desk and resolve complex incidents remotely
Deliver technical service requests including software deployment and device configuration
Investigate and troubleshoot Windows and macOS endpoint issues and application faults
Administer Entra ID and Active Directory accounts, groups, MFA, and shared mailboxes
Produce knowledge articles and coach L1 analysts to improve first‑contact resolution