Second Line Support Technician

A Support Technician at Seasalt provides first-line technical support to employees across stores, warehouses, and head office, resolving incidents and service requests via phone, email, and Teams. The role involves troubleshooting Microsoft environments, assisting with root cause analysis, guiding junior team members, and contributing to continuous service improvement initiatives. This hybrid position requires maintaining accurate ticket documentation, managing hardware maintenance, and collaborating with internal teams and external suppliers.