Senior, 2nd Line Customer Support (m/w/d)
forterro
About this role
This role oversees the support team for Myfactory ERP-Cloud solutions, focusing on customer service, process optimization, and team leadership. The candidate works closely with various departments to ensure customer satisfaction and support process improvements.
Skills
About forterro
forterro.comForterro is a software group that provides highly specialised, industry-focused business applications and services for manufacturers, distributors and other industrial businesses. Its solutions—centered on industry-specific ERP, cloud and digital-transformation capabilities—help customers strengthen operations, streamline processes and accelerate growth. Forterro combines product delivery with implementation, localization and ongoing support across multiple countries to build long-term partnerships and drive measurable operational improvements.
About forterro
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for forterro.
Salary
$12k – $16k
per year
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