Head of 2nd Line Customer Support
citrussystems
About this role
A leading IT company in the iGaming industry in search of an experienced Head of 2nd Line Customer Support to oversee and improve the escalation support team, ensuring high quality service and operational efficiency. The role involves team management, process optimization, collaboration with other departments, and handling complex customer inquiries.
Skills
Qualifications
About citrussystems
citrussystems.comCitrus Systems, Inc. is a beverage manufacturing company offering end-to-end contract production and private‑label services. They support product development and formulation, blending and filling, packaging, and quality/regulatory compliance to take beverages from concept to shelf. Citrus Systems positions itself as a scalable, food‑safety‑focused partner for startups, brands, and retailers seeking reliable beverage manufacturing and supply‑chain support.
About citrussystems
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$48k – $72k
per year