Senior Account Fraud QC Investigator
Mercury(29 days ago)
About this role
The Senior Account Fraud QC Investigator will design, implement, and run quality control processes for account fraud alert investigations across Mercury’s consumer and business products. This role is the first QC hire on the Account Fraud team and will shape the quality framework for an external BPO partnership. The investigator will translate quality insights into actionable improvements, build reporting and dashboards, and support projects that scale high-quality decision-making across internal and external teams.
Required Skills
- Fraud Investigations
- Quality Control
- BPO Management
- Dashboarding
- Trend Analysis
- Reporting
- Process Documentation
- Regulatory Compliance
- Stakeholder Communication
- Risk Assessment
+2 more
About Mercury
mercury.comMercury is a fintech bank built for startups and tech-forward businesses, offering business checking and savings, cash management, virtual and physical cards, and integrated payments. It emphasizes an API-first platform and developer-friendly tools for automation, payouts, and treasury workflows, plus integrations with accounting and treasury software. Mercury operates through partner banks to provide FDIC-insured accounts and adds features like team controls, compliance tooling, and venture-focused services that appeal to fast-growing companies.