Senior AI Product Manager

Intercom(1 month ago)

HybridFull TimeSenior$168,208 - $225,395 (estimated)Product

About this role

Intercom is hiring a Senior AI Product Manager to define the vision, strategy, and roadmap for core AI systems that power its customer service AI agent, Fin. The role sits at the intersection of AI research and product development and will influence the future of Intercom’s AI platform. The position is based in Berlin as part of a growing R&D hub and offers hybrid working.

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Required Skills

AI Fluency
Product Judgment
Problem Framing
Customer Insight
Product Building
Experimentation
Roadmapping
Collaboration
Communication
Leadership

About Intercom

intercom.com

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.