Senior AI Product Manager

Intercom(1 month ago)

HybridFull TimeSenior$168,955 - $226,398 (estimated)Product (AI)

About this role

A Senior AI Product Manager at Intercom will define the vision, strategy, and roadmap for core AI systems that power the company’s AI agent Fin and AI features. The role sits at the intersection of advanced AI research, product development, and customer problems, translating complex AI capabilities into impactful product experiences. It is a high-ownership position collaborating closely with ML scientists, engineers, designers, and cross-functional teams to ship and iterate on AI products.

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Required Skills

AI Fluency
Product Judgment
Problem Framing
Customer Insight
Product Building
Experimentation
Roadmapping
Cross Functional
Metrics Evaluation
Communication

+1 more

About Intercom

intercom.com

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.