Senior Analyst - English, Arabic, Microsoft Windows

This role requires a local IT engineer with a minimum of four years of hands-on experience providing onsite support for network and datacenter equipment. Key duties include troubleshooting Microsoft operating systems and Office applications, managing user accounts in Active Directory, and supporting various hardware devices including desktops, notebooks, and mobile platforms. The position demands strong customer service skills and proficiency with ITSM tools like ServiceNow and ITIL processes.