Senior Analyst - Incident Management
Accelya(4 days ago)
About this role
This role involves monitoring, coordinating, and resolving IT incidents within an airline industry context, emphasizing incident management, root cause analysis, and continuous process improvement. It focuses on ensuring smooth IT operations and effective communication with stakeholders to minimize operational impact.
Required Skills
- Incident Management
- IT Support
- Troubleshooting
- Communication
- Problem Solving
- ITSM
- Ticketing Systems
- ServiceNow
- Remedy
- Analysis
About Accelya
accelya.comTake control of your retailing journey with Accelya's open modular platform. Trusted by 200+ leading airlines worldwide.
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