Senior Analyst, Service Desk

Allied(2 months ago)

Toronto, OntarioOnsiteFull TimeSenior$111,673 - $151,271 (estimated)Information Technology

About this role

The Senior Analyst, Service Desk at Allied provides Level 2 technical support to internal staff, ensuring they have reliable access to key systems and tools. The role oversees ticketing, access control, and core Microsoft and networking environments, contributing to the stability and security of Allied’s technology ecosystem. It also supports AV/meeting room technology, VOIP, and building automation systems while maintaining documentation and user training materials. This position sits within the Technology team and supports Allied’s mission of enabling productive, connected urban workplaces.

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Required Skills

Technical Support
Incident Management
ServiceNow Administration
Access Management
Okta Administration
Active Directory Administration
CyberArk Administration
Network Troubleshooting
Microsoft 365 Administration
Windows 11 Support

+21 more

Qualifications

College Diploma in Computer Science
Undergraduate Degree in Computer Science

About Allied

alliedreit.com

Allied Properties Real Estate Investment Trust (Allied REIT) is a Canadian REIT that owns, develops and manages urban office properties across major Canadian cities. The company focuses on creating workplace environments and amenities that enhance profitability for its business tenants. Allied pursues value through active development, asset management and tenant-focused services, targeting knowledge-based and creative-sector companies. It is publicly listed and provides investors with exposure to urban office real estate in Canada.

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