Senior Analyst, WFM
Ascensus(1 month ago)
About this role
A Capacity Planner at Ascensus supports staffing strategy for enterprise savings-plan operations, ensuring workforce management systems and planning processes align with business objectives. The role partners with internal teams and external site partners to maintain planning integrity across multi-site contact center environments.
Required Skills
- Capacity Planning
- Workforce Management
- IEX
- Scheduling Tools
- Data Modeling
- Scenario Planning
- Stakeholder Management
- Contact Center Metrics
- AHT Profiling
- HC Reconciliation
+3 more
Qualifications
- Graduate
About Ascensus
ascensus.comEveryone deserves to feel financially secure. We help more people save through partnerships with leading financial institutions and state governments.
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