Analyst, Planning & Scheduling
CNX
About this role
The Scheduling Analyst (Analyst, Planning & Scheduling) at Concentrix is an entry-level operational role supporting contact center workforce planning in Gurgaon. The role contributes to maintaining efficient staffing and schedule management across multi-site customer engagement services within a 24/7 environment. It is focused on supporting planning and forecasting activities to help meet operational KPIs.
Skills
Qualifications
About CNX
cnx.comCNX is a global customer experience and business process outsourcing company that provides customer support, digital transformation, analytics, and back-office services for brands across multiple industries. The company operates contact centers and delivery hubs worldwide, helping clients improve customer engagement and operational efficiency.
About CNX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$41k – $56k
per year