Analyst, Planning & Scheduling

Philip Morris International(21 days ago)

Gurgaon, IndiaOnsiteFull TimeJunior$40,805 - $55,650 (estimated)Operations

About this role

The Scheduling Analyst (Analyst, Planning & Scheduling) at Concentrix is an entry-level operational role supporting contact center workforce planning in Gurgaon. The role contributes to maintaining efficient staffing and schedule management across multi-site customer engagement services within a 24/7 environment. It is focused on supporting planning and forecasting activities to help meet operational KPIs.

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Required Skills

IEX WFM
Scheduling
Multiskilling
Forecasting
AHT Profiling
Root Cause Analysis
Data Presentation
Excel
PowerPoint
Communication

+2 more

Qualifications

Graduate

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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