Senior Associate, Business Operations

Razorpay Software Private Limited(10 days ago)

Bengaluru, IndiaOnsiteFull TimeMedior$30,000 - $48,000Customer Success

About this role

Razorpay is a leading fintech company in India that provides a platform for businesses to manage payments and financial operations. The company supports a wide range of transaction solutions and innovative financial services across Asia. It fosters a culture of ownership, transparency, and growth, serving a diverse and dynamic ecosystem of startups and enterprises.

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Required Skills

Customer Service
Operations
Payment Methods
Reconciliation
SOP Design
Communication
Reporting
Problem-Solving
Team Mentoring
Product Feedback

Qualifications

Bachelor’s degree in Business Administration or related field
2-3 years of experience in customer service or operations
Knowledge of UPI, Net Banking, Card Payments, settlement processes, and refund mechanisms

About Razorpay Software Private Limited

razorpay.com

Razorpay is an Indian fintech and payments platform that provides payment infrastructure to help businesses accept and disburse online payments across cards, netbanking, UPI, wallets and more. Its product suite extends beyond a core payment gateway to include subscriptions and invoicing, payouts and marketplace tooling, corporate banking (RazorpayX), and working-capital/lending solutions. Razorpay emphasizes developer-friendly APIs, quick onboarding, integrations, fraud prevention and compliance to serve merchants from startups to large enterprises across India.

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