Senior Associate Customer Experience & Insights Fixed Term (1 year - Bogotá)
Amgen(14 days ago)
About this role
Join Amgen as a Senior Associate in Customer Experience & Insights, where you will focus on enhancing customer satisfaction through insights, process improvements, and strategic initiatives. The role involves collaboration across departments to deliver seamless service and actionable insights into customer interactions and journey management.
Required Skills
- Customer Experience
- Journey Mapping
- Process Design
- Data Analysis
- Customer Service
- Operational Excellence
- CX Analytics
- Digital Tools
- Cross-Functional Collaboration
- Problem Solving
About Amgen
amgen.comAmgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics.
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