Senior Associate, Customer Technical Advocate
Ciena(5 months ago)
About this role
As a Senior Associate, Customer Technical Advocate at Ciena, you will develop and nurture the technical relationship between top customers and the Global Services and Support team. The role focuses on promoting a world-class customer experience through proactive technical advocacy and effective engagement throughout the customer's lifecycle.
Required Skills
- Technical Support
- Customer Advocacy
- Onboarding
- Escalation Management
- Customer Engagement
Qualifications
- Bachelor's Degree in Computer Sciences
- Electrical Engineering
- Business Administration
About Ciena
ciena.comCiena is a global leader in optical and routing systems, services, and automation software.
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