Customer Support Advocate
Hootsuite(11 days ago)
About this role
A Customer Support Advocate at Hootsuite provides world-class service to self-serve customers, ensuring issues are resolved within SLAs while promoting customer satisfaction and quality assurance. The role is part of a hybrid team based in Hootsuite’s Mexico City office and reports to the Team Lead, Customer Support.
Required Skills
- Zendesk
- SnapEngage
- Social Media
- Hootsuite
- Troubleshooting
- Communication
- Teamwork
- Problem Solving
- Quality Assurance
- Customer Satisfaction
+3 more
About Hootsuite
hootsuite.comHootsuite is a social media management platform that centralizes scheduling, content creation, publishing, social listening, and analytics across multiple social networks. Its unified dashboard includes a content calendar, automation and approvals, team workflows, and performance reporting to help marketers plan campaigns, engage audiences, and measure impact. Hootsuite integrates with major social channels and third‑party tools and offers mobile apps plus enterprise features for collaboration, security, and compliance. Organizations of all sizes use it to streamline social operations and scale their social media strategy.
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