Senior Associate Managed Services Operations Specialist

NTT DATA,(1 year ago)

Mumbai, IndiaOnsiteFull TimeSenior$111,203 - $150,769 (estimated)Managed Services

About this role

The Senior Associate Managed Services Operations Specialist is a developing subject matter expert who partners with internal service delivery teams to support planning, coordination and monitoring of operational activities. The role focuses on ensuring effective and efficient delivery of managed services by performing routine operational tasks and assisting with implementation of service models that meet client needs. The position contributes to continuous improvement of service delivery and aligns operational execution with business objectives.

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Required Skills

Shift Management
Escalation Management
Dashboarding
SLA Management
Process Improvement
Service Delivery
Communication
Customer Service
Problem Solving
Organizational Skills

Qualifications

Bachelor's Degree in Information Technology or Business Administration
ITIL Foundation Certification

About NTT DATA,

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At NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.

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