Senior Associate, Service Delivery
bswift (1 month ago)
About this role
The Senior Associate, Service Delivery at bswift supports the delivery of benefits administration solutions and helps ensure a high-quality client experience. This role contributes to operational excellence through collaboration with internal teams, continuous improvement, and client-focused service delivery.
Required Skills
- Website Management
- Quality Assurance
- Client Support
- Ticket Triage
- Project Management
- Excel
- Data Analysis
- Presentations
- Process Improvement
- Feed Management
+3 more
Qualifications
- Bachelor’s Degree
About bswift
bswift.combswift is a benefits administration and HR technology company that provides a cloud-based platform to help employers, brokers, and carriers manage employee benefits and streamline HR administration. Their solution blends AI-driven tools with enrollment, eligibility, communication, and analytics capabilities to deliver personalized member experiences and reduce administrative burden. bswift pairs automation with a human-centered service approach to improve accuracy, compliance, and engagement throughout the benefits lifecycle.
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